How do I sign up?
You don’t have to be a registered customer to browse through our website and view staff profiles. Feel free to look through all the profiles until you find one that meets your requirements.
You can also register prior to browsing by clicking on the Sing in/Register button on the home page. Again, signing up takes less than a minute.
As we take security very seriously you will receive a One-Tim- Password (OTP) through SMS and email to verify your account.
How do I know the availability of potential staff?
Everyone on our platform is free to set and manage their own availability for the next six months. For convenience, dates that correspond with pending requests and confirmed reservations are blocked out in their calendar – preventing you from double-booking them.
If you want to book your staff more than six months in advance, please drop us an email at firstname.lastname@example.org.
What kind of staff can I book through your platform?
On our platform you can find staff for your event such as:
- general hosts and hostesses
- image hosts and hostesses
- grid girls
- speakers and presenters
- and other event functions.
What tasks can I ask my staff to do?
The regular tasks yout staff may perform include:
- welcoming guests or customers
- flyer handouts, catwalking
- helping at private events
- translating, interpreting
- taking pictures or making videos
- demonstrating products
- shop assistance
- product promotions and more.
Can I book staff for any type of event?
You can book staff for:
- corporate events
- business meetings
- sport events
- and private events such as weddings
- company celebrations
In what cities can I find staff for events?
Staff members can sign up on our platform if they are based or willing to work in any UK cities, specially the major ones like:
- Newcastle and many more
How do I book my staff?
After browsing through profiles and selecting your candidate(s) you will be required to pay the full amount in advance. This will automatically block out the selected candidate’s calendars for the dates that you choose.
Your candidate has 24 hours to accept your offer. If they decline, your payment will be returned to you in full. If they confirm, an invoice will be issued after your event, and you will be able to download it from our website.
Please note that we only accept payments online through Visa and MasterCard credit/debit cards.
How do I know when my staff has accepted my booking request?
Once you book your staff, the candidate(s) will receive an email and a text message to notify them that they’ve been booked. They are then given 24 hours from the time of booking to confirm or decline your request.
You will be informed by email and SMS after they have accepted or declined your request.
What information will I need to provide to my staff once they accept my request?
Here’s a quick checklist of what you need to do to not only make the most out of your Chooz experience, but to hold a successful event:
- Make sure to update your staff about any changes to the event
- Give the exact location (e.g. google maps location) for the event
- Inform them about the dress code
- Brief them on what is expected from them (e.g. tasks they will perform)
- Provide a clear brief about your company or product to ensure that they are equipped with the relevant knowledge for the event.
To make things easier for you, you can fill out our briefing template which will automatically be sent to staff. Alternatively, if you wish to contact them directly, their contact details can be found under the My Bookings section.
How do I know that I can trust people registered on your website?
We take the initial steps to ensure that there is a real person behind the profile through a verification process.
In addition, we recommend you read everything on their profiles to get a better sense of their personalities and demeanour. Most importantly, go through the reviews from previous customers and take note of their own experiences.
Why are you requiring me to pay through Chooz?
We take great steps to ensure that your privacy is protected. Paying or communicating outside our platform will make this task much more daunting. In addition, when you book through us you can be sure that the staff you hire is insured and covered under UK labour law, as well as protected with liabilty insurance, for your peace of mind.
Please take time and read through our Terms and Conditions where we explicitly prohibit paying for a Staff booking outside our platform.
What types of payment do you accept?
We accept credit and debit card payments, both Visa and MasterCard, via our payment gateway.
Can I pay with any currency?
We only accept payment in GBP. When you select your payment method on the checkout page, the total amount will be clearly displayed in the currency you selected before you confirm your reservation. But regardless of what currency you view the amount in, you’ll always be charged in GBP
To change your currency view click on the currency field at the top of any page on our website.
What happens if I cancel a booking?
You can’t predict the future. In the event you need to cancel a booking for any reason whatsoever, keep in mind that there are cancellation penalties. As a matter of mutual respect, please tell the staff you hired immediately that their booking is cancelled. This will free up their calendar during that time. We will also notify them after you activate the cancellation through our website. Please note that the cancellation will need to be done through your Chooz account.
The cancellation penalties are below. In all cases, you will not be refunded the commission fee you paid to Chooz:
|Days prior to the event||Total refund|
|60 - 30 days||60%|
|29 – 16 days||40%|
|15 – 8 days||20%|
What happens if my staff cancels the booking?
If your reservation is cancelled by the staff you hired you will get a full refund. The staff will be penalized for the cancellation.
Refunds will be paid out through the original mode of payment (e.g. if you paid by Visa, we will refund it to your Visa card). Please allow a few days for the refund to show up on your credit debit card statement.
How do ratings work?
As a customer, you will be asked to submit a star rating and a set of category ratings. Staff can review their own ratings in their profile page under My Reviews. They will not be able to alter their ratings nor hide them from public view.
You can give ratings on:
- Punctuality: Did they arrive on time?
- Hospitality: Were they proactive, helpful, friendly, and approachable?
- Communication: How well did they communicate with you before and during the event? What about the language level?
- Presentation: Were they appropriately dressed and presentable in accordance with your instructions?
- Profile/Reality Match: How accurately did their profile page represent the staff member?
How do I deactivate my account?
If you wish to deactivate your account, please send us an email to email@example.com with the subject Deactivate my account. Your feedback is very important as we work on improving the platform, so we would really appreciate if you can also tell us why you are leaving Chooz.
Do you provide staff with uniforms?
At Chooz our key role is to connect you to the right staff conveniently and with little effort. All staff will be expected to have the right corporate attire. Just make sure you clearly communicate to those you hire what they are expected to wear.
Where are you based?
We are headquartered in Dubai, in the United Arab Emirates.
How can I contact you?
Our office hours are Monday to Friday from 9:00AM to 5:00PM (+1GMT). You can contact us via email at firstname.lastname@example.org